FAQ'S

What payment methods can I use?

We make payments easy by accepting several options: PayPal, Visa, Maestro, iDEAL, Mastercard, Apple Pay, Google Pay, Shop Pay.

How can I track my order?

Once your order is on its way, we’ll send you an email with a tracking number. You can use that number to follow your package’s journey right on the carrier’s website, so you’ll know exactly when to expect it.

Can I make changes or cancel my order after it’s been placed?

We process orders pretty quickly, but if you need to make any changes or cancel, please reach out to us as soon as possible at info@houseofnobilique.com. We will do our best to help, but please note that once the order is shipped, we may not be able to make adjustments.

What is the best way to contact you?

The best way to reach us is by email at info@houseofnobilique.com. We typically respond within 24 hours. If you prefer, you can also reach us through our social media.

Can I return or exchange my order?

You can return unused items within 14 days from the date of receipt. Please ensure that returned items are in their original condition with packaging and related materials. For personalized items, returns are not accepted.

What if my item is damaged or defective?

If your product is damaged or defective upon arrival (not related to the natural materials or craftsmanship), please contact us within 2 days of receipt. We’ll assist with a replacement, refund, or other suitable solution.

What should I do if my product is missing?

Please ensure that your details are correct to be able to deliver the package as soon as possible. We are responsible for your package as long as it is in our warehouse.

Do you offer international shipping?

Yes, we offer international shipping. Delivery times and shipping fees may vary depending on your location, and customs duties or taxes may apply. These additional charges are the responsibility of the customer.

Delivery times depend on the destination and shipping method chosen. local orders usually arrive within 3-5 business days, while international orders may take longer. Once your order is shipped, you will receive tracking information to monitor its progress. Please contact us if you need express delivery or pick-up. *Please note that during public holidays, our postal services may experience delays.

Do you offer gift cards?

Our gift cards are available via email and can be tailored to your preferred amount. To purchase a gift card, simply contact us at info@houseofnobilique.com, and we will take care of the rest.